Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.
If you think of question that is not on this list, please click on "Ask a Question" and let us know what you're thinking. If enough people ask the same question, we'll post the answer in this section for future visitors.
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- How do I go about getting an estimate from you?
- How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in minutes and some may take weeks or months. Let us know when you need your job completed and we'll let you know if it can be done. And don’t worry, we love a rush job and will go to great lengths to meet your most stringent demands.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof device to show a fairly accurate representation of the final product, but please be advised that most digital output devices, whether printer, monitor or other peripherals are likely to interpret colors differently. So If your colors require a precise match, please advise us and we’ll make the extra effort necessary to get it just right!.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.
Well, since you’re here, we would suggest you use our online estimate request form, or for “ball-park” quotes give us a call and talk with one of our customer service representatives. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote would be for you to come into our showroom, where we can show and discuss with you examples of most sign types, materials, techniques and styles, as well as colors, font selections and pricing. For more technically or creatively challenging projects we do ask you call to make an appointment to meet directly with Doug or Michael either at your place or ours.
