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8 AM - 4:30 PM Monday thru Friday

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.

  • How quickly can I expect a quote?

    Custom signs and related projects require a custom pricing process, and while we do our best to have a quote to you within a day or two, please understand we may have to assemble additional information from suppliers, and frequently must conceptualize the design, engineering, assembly, and installation then dissect it to determine the complexity and costs, and perhaps gather and determine permitting and locating information as well. That said, please let us know immediately if you’re in a rush and we’ll do our best to accommodate. We appreciate your patience and will have a quote prepared just as soon as we can.

  • Come see us! (or use our request an estimate form here on the website)
    BUT FIRST a little homework may be in order:
    Be sure you can tell us about what type of sign you want, or at least it's purpose. Or, what you want the sign to accomplish for you.
    Be able to to tell us what size it needs to be or at least the size of the area it must fit.
    Know what you want the sign to say (the wording for the sign) or at least a strong idea, written down and ready to share please.
    Have logos, illustrations, and graphics ready to show us, or at least sorted out in your mind if you need us to assist in their creation. Consider colors, and if you know of specific colors you require, have swatches, PMS or paint color names or codes at the ready.
    Other information like whether you need the sign one sided or two, whether you'll install or need us to, (and how & where it will install) are more things we must have an understanding of before we can accurately quote a project for you.
    Take photos of your building, wall, roof, existing sign, posts or anything else that might be a part of the finished project and we''l need to know about.
    And finally, if you consider the sign project you're contemplating to be a very important investment, critical to the success of your organization, want the best in looks, function and return on the investment, but aren't sure what the finished product should look like; Take time to see and consider signs all around you. Use our web web searches, take photos in your travels. Be able to share with us those you're attracted to. No, not to steal the ideas, but for us to understand the general styles, techniques, complexity and/or "feel" you like, and image you want to project.
    From there, we'll amaze you with our experience, imagination, talent, and genuine desire to provide you with the best, prettiest, most effective, functional, visually significant and cost effective signage conceivable. You're in the right hands...I promise!

  • Why can’t I just pop-in or call and get all the answers I need right away?

    You are welcome to pop in (our showroom hours are 8:30 - 4:00 Mon-Fri) but please consider that some projects require more design or technical expertise than our receptionist or counter-sales representative on duty may have. So, if your project might be a little more complicated, or you're not really completely up-to-speed on exactly what you want or need, we recommend you schedule an appointment with one of our experts.

  • I want to meet with a sign expert at my place to get things started! Why do you sometimes charge a fee for that service?

    Well, because it costs time, money and carbon emissions to send an otherwise very busy sign expert across town, or around the block for that matter. And in today’s green conscious digital age we have vast experience using Google Earth, Street View, Maps, and SAGIS and know that in concert with a few camera clicks, a couple of texts and a measurement or two from a cooperative customer usually enables us to provide suggestions and preliminary pricing information without the time and expense of a preliminary visit. But worry not, because if you are willing but unable, once you’ve provided us with as much vital information as you can we can usually have a staff member stop by for measurements and photos on the way home or to an installation or service call without need for an interruption of your or our already busy schedules. And be assured if you’re not sure of the measurements or details you’ve provided, our proposal can include a survey visit for us to confirm or correct your information if necessary before we begin production.

    But for those who insist on an onsite meeting when we think we can provide reliable estimate information without it, we charge a reasonable fee for the trip and our expertise. That valuable investment on your part puts one of the region’s most knowledgeable sign experts at your door to get a direct overview of the circumstances and what you have in mind. And, while there is no obligation to buy from us once we’ve advised, made suggestions, and helped you make vital decisions, we will in most cases happily refund the site fee as a credit toward the price of the project we discussed during that meeting if it’s purchased from us within 60 days of our visit. Please ask for a proposal.

    And finally, in the rare cases when we can’t establish enough information to get preliminary figures put together without a visit, but are still reasonably confident we can properly assist you, we may at our discretion consent to and schedule an onsite meeting with you without charge.

  • How quickly will my project be completed?

    Our Quick Quotes, proposals and Rough Estimate Forms will tell you how long we estimate it will take to complete production your project AFTER we have logos, art, other necessary information, final arrangements, signatures, and/or confirmations for which you are responsible, including, but no limited to FINAL PROOF APPROVAL(s). And, if time is of the essence, special arrangements may be possible (additional charges may apply).

    Additionally, if permits are required, our general policy to protect our and your investment is to not begin production until a permit and any/all required permissions have been obtained, unless you instruct us to proceed and accept full financial responsibility should the permits or permissions not be granted and the sign(s) not be allowed to be legally installed. However, in certain circumstances we are often willing to begin production prior to permit issuance and accept responsibility (for incurred production cost only) should they not be, but only at Doug’s discretion.

    PLEASE BE ADVISED; it is not usual in certain zoning districts and designations (Savannah’s Historic District for example) for the permitting process to require approximately 3 months or more, and that’s only after all design, dimensions, material, placement and construction decisions are finalized so that applications can be submitted. Submission deadlines must be met to avoid further delay. Please plan accordingly.

    Finally, with apologies for our blunt candor, if your failure to plan and/or follow up results in a time crunch, the chance we can help won’t improve by fussing, whining, disingenuous claims, or slick negotiation tactics. Further, even if you “tried to contact us some time ago” (or even had a brief conversation with us), we still can’t accept even partial responsibility for your situation unless we have mutually agreed to and signed a bona fide commitment to your project. So, please realize: While we do our best to provide the finest in customer service and are proud of our reputation for finding a way to meet even the toughest deadlines, it is impossible for us to follow up with everyone with whom we’ve had only brief or impromptu contact. And, even if we had significant discussion then unintentionally drop the ball, while we will do our best to make up for that error, it remains primarily your duty and responsibility to be sure your project is moving along, and that loose-ends aren’t causing delay. Thanks for understanding!

    However please be assured: as our reputation indicates, once we’ve made a commitment to you and your project, no-one will work more diligently to meet your deadline than we will!

  • How long does it take for you to complete my order?

    There really isn't a short answer to this question. Some jobs can be produced in minutes and some may take weeks or months. Let us know when you need your job completed and we'll let you know if it can be done. And don’t worry, we love a rush job and will go to great lengths to meet your most stringent demands.

  • What is a "proof"?

    A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.

    On multiple color jobs, we can produce a color proof device to show a fairly accurate representation of the final product, but please be advised that most digital output devices, whether printer, monitor or other peripherals are likely to interpret colors differently. So If your colors require a precise match, please advise us and we’ll make the extra effort necessary to get it just right!.

  • Why do I need to look at a proof if I've already given you everything I need to have done?

    We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

  • Do I still need to approve a proof if I bring my work in on disk?

    It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.

  • Does my project require a permit?

    Almost every exterior sign installed in our service area requires a sign permit, and perhaps additional levels of approvals. But fear not, as we can obtain permits in most jurisdictions on your behalf. Please be aware that if we are applying for permits for you, we will do so in a timely manner BUT have no control over the bureaucratic processes, their multiple layers and/or duration.

    PLEASE BE ADVISED; it is not usual in certain zoning districts and designations (Savannah’s Historic District for example) for the permitting process to require approximately 3 months or more, and that’s only after all design, dimensions, material, placement and construction decisions are finalized so that applications can be submitted. Submission deadlines must be met to avoid further delay. Please plan accordingly.

  • What sort of payment terms do you offer?

    We require payment in full in advance for orders under $100 and a 50% deposit is required for any order over $100. Please be aware we require payment in full before a sign is installed (if you aren’t approved for net 30 terms). We accept VISA, Mastercard, American Express, Discover and cash or checks. 30 day terms are available only with approved credit which requires comprehensive financial information from you and significant credit research on our part. If you don’t have a long business history here in Savannah and with us, please don’t expect net 30 terms to be offered. Finally, signs are specifically designed and manufactured items. Once your order is placed and design concept work has commenced, your order cannot be cancelled without charge.

  • What’s the warranty on my sign?

    Although specialized warranties are available for many specific products and services, Doug Bean Signs, Inc. warrants most outdoor signs and lettering against defects in material and workmanship for 1 year. We will repair or replace (at our discretion) the defective portion of the project but accept no other liability for damages or losses caused by the defect. Physical damage from high winds, lightning, voltage spike, collision, vandalism, harsh chemicals or detergents, pressure washing, misuse, abuse and/or further damage caused by failure to notify us of the defect in a timely fashion, is not covered.

  • Can you "give me some ideas"... get your designers to develop layout ideas for my project so I can decide whether or not to move ahead?

    Maybe. Sorry, there's really not one answer. Sometimes because we're so experienced and creative we can quickly understand what you want or need and ideas are a piece of cake. Other times no, sorry.
    You see, at the risk of sounding "too full of ourselves" (sorry Mom); because of our reputation for being the most creative and innovative designers, engineers, code experts, creative problem solvers and sign project development experts in the region it probably comes as no surprise to you that we are generally very, very busy (a situation for which we are exceedingly grateful). That, and the limited size of our staff frequently makes it impossible to provide free speculative design work with the hope you’ll buy.
    But if you are serious about your project and need our help, we are happy to assist. For either a flat fee or hourly charges we can provide project development and design services (after we’ve gotten our arms around what you have in mind and we mutually establish whether we’re right for your project). Please contact us to discuss further.

  • I’ve been told Doug is the guy to talk to regarding a project I’m considering. Can I pick his brain and get his opinion?

    Doug is available (by appointment only) to consult and advise on design, potential costs, placement, zoning, permitting and other project development considerations for the very modest rate of $125. per hour + expenses.
    Discussions regarding Savannah history and culture, old cars and trucks, golf, RV camping and travel, cooking, eating, college football, politics, and or his grandchildren are happily obliged at no charge, in fact he may pay you!